Owning and managing an appliance repair business can require a significant amount of organization. From scheduling work orders to calculating quote estimates and tracking technicians, efficient appliance repair software can make a world of difference. Workiz is the number one software technology built to help streamline your process and improve your customer service, so you can watch your business grow. But, how do you know which software is the best fit for you and your appliance repair company? Let us help you with your search process.
Why Appliance Repair Software is Essential
Unfortunately, operating a business can’t be done by responding to a flurry of text messages or writing on sticky notes. Automating your processes by using software helps businesses facilitate scheduling, inventory control, invoicing, and payment processing all in one platform. This doesn’t just save you time, it also creates a positive experience for the customer. Plus, it helps you make your operations less prone to disorganization.
Key Features to Look For in Appliance Repair Software
Job Scheduling and Dispatch
Efficient scheduling matters for appliance repair companies. Eliminate the manual process and look for software offering drag-and-drop scheduling and real-time updates. This way, you can use smart dispatching to send jobs closest enough to technicians; easing travel time and getting the resources needed on-site quickly.
Invoicing and Payment Processing
Speeding up invoicing and payment processing can significantly increase profitability. Ensure and use software that will support on-the-spot invoicing and reliable, multiple payment gateway options. This way, you can make sure the customer experience is optimal from the beginning of the job until you leave.
Customer Relationship Management (CRM)
Having a completed CRM solution in your appliance repair software lets you view customer information, track service history, and send automated reminders of necessary follow-up appointments. This helps with customer attention while keeping a well-behaving, custom approach for each interaction.
Inventory Management
Appliance repair businesses must know where items are and what’s happening with them in real-time to avoid overstock and waste of money. Pick software that offers integration with inventory management by offering visibility into what’s on hand and exactly when to order more.
Mobile Access
Technicians and office staff are always on the move. Make sure the software is mobile-optimized by providing reliable access to any mobile device. This allows the technician to view or update work order statuses, communicate with dispatchers, and process payments; keeping all team members in the loop.
Reporting and Analytics
Collecting the right data can help you grow your business. Use appliance repair software with an embedded insightful reporting system by reveals important statistics such as your completion rates, customer satisfaction, and technician performances, to better help you recognize trends, track progress, and make more informed decisions to deliver the best service you can.
Integration with Other Tools
Most businesses use a variety of tools like accounting systems, CRM solutions, and marketing software to keep things running smoothly. By finding appliance repair software that integrates with your other solutions (such as QuickBooks, Google Calendar, or email marketing tools), you can streamline processes and avoid manual data entry.
Customization Options
Not all companies share the same needs, and the ability to adjust your software to fit your specific needs is invaluable. Find software that lets you customize job types, scheduler preferences, invoice templates, and notification triggers to ensure your software is specific to your workflow.
Benefits of Choosing Workiz for Appliance Repair Software
Workiz created the ultimate service management software made just for appliance repair companies. Delivering automated scheduling, invoicing, and 120,000+ other pros with the tools to run an appliance repair business, leads to increased efficiency and customer satisfaction. The easy-to-use interface along with its mobile capabilities make it simple for the office and the technicians in the field to stay connected and operate as one.
Making the Right Choice
The best appliance repair software will look different for each business, but it essentially boils down to understanding the unique needs you need the software to meet. If scheduling, CRM, and mobile units are the needs to fill, look for these capabilities in your next software. The time commitment will pay off when a very large piece of your daily processes are streamlined and a growth opportunity presents itself by redistributing the time saved to your customers.
